Data Governance for a National Defence Support Provider

A government-owned service provider delivering critical operational support across regions selected Castlepoint to implement intelligent, secure and scalable records governance. With increasing data volumes, regulatory pressure and sensitivity of content, the organisation required a solution to classify, control and monitor information in place, across modern cloud and legacy systems.

The Challenge

The organisation manages highly sensitive personal, operational and infrastructure-related information across a wide range of internal and external systems. As a publicly owned but commercially operated entity, it is subject to complex privacy, security and records compliance obligations. The organisation needed a single platform to deliver automated classification, risk visibility and policy-aligned lifecycle management, without disrupting business operations.

The Solution

Castlepoint was implemented across Microsoft 365, file shares, Confluence, Salesforce and TechOne in an on-premises environment. The platform applied Explainable AI to automatically classify, sentence and monitor records, identify sensitive content and high-risk data, and support comprehensive discovery, audit and reporting activities.

The platform delivered:

  • AI-powered classification and sentencing
  • Sensitive and high-risk data detection
  • In-place governance across cloud and legacy systems
  • Agentless integration with no connectors or data movement
  • Transparent auditability aligned to global standards
  • Discovery and breach response capability

The Outcome

The organisation achieved full oversight of its enterprise information environment, with all records now governed at the point of creation. Sensitive content is identified automatically and managed in accordance with policy, reducing exposure and enhancing compliance. Internal teams benefit from seamless access and collaboration, while leadership has real-time insight into risk and governance posture.

Key results included:

  • 21,000 records managed using artificial intelligence
  • 6,000 separate systems registered
  • 393.7 million key phrases extracted from over 19 million items
Castlepoint is designed for organisations operating in high-trust, high-risk environments. We enable complete, explainable control without adding friction or complexity.
Rachael Greaves, Castlepoint CEO

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