Enterprise Records Governance for a National Law Enforcement Agency

A national law enforcement agency required a modern, compliant and efficient way to manage its digital records across a complex information environment. With a broad operational mandate and multiple legacy and cloud-based systems in use, the agency selected Castlepoint to implement in-place governance that would reduce risk, improve discoverability and enable automated compliance with applicable legislation and standards.

The Challenge

The agency is responsible for preventing, detecting, disrupting and investigating serious and complex crimes, including those that are transnational in nature. It also delivers protective, peacekeeping and specialist services. These activities generate large volumes of operational information, much of which is sensitive or classified. The agency needed to maintain full control over its information assets to ensure compliance with regulatory obligations and to support secure, efficient access to records for investigative and operational purposes.

The Solution

The agency ran an open approach to market and selected Castlepoint to meet 186 functional requirements for enterprise-wide digital information governance. Castlepoint was deployed across multiple cloud and on-premises environments, including Microsoft 365, ServiceNow, SAP, SharePoint, and specialist systems such as forensics, warrants, body-worn video and investigation case management.

Castlepoint registered, classified and sentenced records in place, applied relevant retention and disposal requirements, and enabled enterprise-level search, reporting and discovery.

Castlepoint delivered:

  • In-place governance across diverse systems and platforms
  • Classification and retention management using Explainable AI
  • Support for complex records disposal and sentencing scenarios
  • Enterprise-level search and discovery of information assets
  • Risk-based detection and monitoring of sensitive content
  • Secure, agentless deployment within certified networks
  • Compliance with ISO 16175 and ISO 15489 standards

The Outcome

The agency now has improved oversight and management of its digital records, with reduced reliance on manual processes. Castlepoint provides transparency and control across all relevant information holdings, including high-risk and operational data, supporting secure, compliant and effective information governance.

Key results included:

  • 400,000+ records indexed and managed
  • Systems across both cloud and on-premises registered
  • Millions of key phrases extracted from operational content
Law enforcement agencies have extensive obligations for compliant information management over significant data volume and velocity, with rapid access to valid intelligence a key priority for investigators.
Rachael Greaves, Castlepoint CEO

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