Protecting Sensitive Digital Records for an Online Safety Regulator

A national regulator responsible for online safety selected Castlepoint to strengthen its enterprise-wide information governance. With highly sensitive and high-risk data under its care, the regulator needed a modern, AI-powered records management solution that could operate across systems, protect critical content and support secure collaboration. Castlepoint was deployed to deliver lifecycle control, automated classification and deep visibility across the digital environment.

The Challenge

The agency plays a vital role in investigating and addressing harmful online content, including cyberbullying, abuse and non-consensual image sharing. This sensitive mandate requires strong protections around confidential records, while also ensuring transparency, compliance and appropriate information retention. The organisation needed to reduce the risk of over-retention, enforce disposal schedules, and maintain audit-ready oversight of content stored across its many systems.

The Solution

Castlepoint was implemented as a fully hosted SaaS solution within a secure, accredited cloud platform. The system was configured to govern records in place across a broad range of information types, including images and media files. Castlepoint applied automated classification, sensitivity detection and retention rules, while providing reporting, auditing and discovery tools for sensitive and business-critical content.

The platform delivered:

  • AI-powered classification and record sentencing
  • IRAP-accredited Protected cloud deployment
  • In-place governance across 1,000+ systems
  • Identification and protection of high-risk data
  • Image classification and geospatial metadata processing
  • eDiscovery and IM reporting support
  • Full audit, monitoring and managed service

The Outcome

Castlepoint enabled the agency to reduce risk by ensuring sensitive content is not retained unnecessarily, while preserving important business records in line with legislative and operational requirements. Records, including images and media, are now classified and governed automatically, without user effort. The agency benefits from secure, explainable control over its digital estate, supporting its mandate with confidence.

Key results included:

  • 7,000 records managed using artificial intelligence
  • 1,000 systems registered
  • 119.6 million key phrases extracted from over 4.9 million items
The important work of the agency is closely aligned with our company values, and we are very proud to support the regulator in its work.
Rachael Greaves, Castlepoint CEO

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